The Finale

I spoke with a woman from Ralphs corporate this afternoon. She first spoke with the cashier then phoned me. Our stories matched up until I shared some of the extra stuff the cashier failed to report that she had said. She told the corporate rep "I was very nice to him but we get people trying to return stuff all day every day without receipts." The corp rep said "after listening to your side of the story I think the cashier should've known that you knew what you were talking about and should've taken you more seriously."

Our chat ended with her asking if wanted to speak directly to the store manager about Joanne's behavior? Or, if wanted her to speak to the manager and have him reprimand her for attitude?" I opted to have her call him. She was gracious enough to call me an hour later to share that the store manager was off work for the next two days and that she'll be contacting him on Monday.

At this juncture, I'd say I'm satisfied and probably will forego writing that letter to the BBB. All is well again. I've complained, I've been heard, I've been refunded and them fools won't be getting anymore of my money.